Resume

I am a customer focused, self-motivated problem solver with a decade of experience in the IT industry. I am currently working primarily as a deployment engineer, integrating custom built systems into customer environments. I also currently have responsibilities as a Lab Manager, and volunteer as a Communications Specialist.

Core Competencies

  • PowerFlex Rack administration and troubleshooting

  • vSphere Administration

  • Linux Administration

  • Complex problem-solving

  • Excellent communication skills

  • Customer focused

  • Ability to influence others

  • Work well in a team environment

Experience

Service Delivery Engineer

  • CI and HCI Deployments and Implementations

  • Create custom test plans for deployments

  • Perform customer knowledge transfer sessions based on customer experience and platform purchased

Lab Manager

  • Managed infrastructure and networking for a large regional training and simulation lab (40+ racks)

  • Responsible for system upgrades

  • Worked with SMEs to integrate new products into the existing lab ecosystem

  • Worked with global team to strategize equipment life cycle to meet business needs

  • Wrote and updated technical documentation on the architecture and administration tasks of the lab environment

  • Supported world wide users

Service Delivery Engineer

  • Advanced troubleshooting and repair of vendor specific systems

  • Troubleshoot and administered vendor specific dial home

  • Work internally with adjacent teams to best serve my customers

  • Managed spare servers for extremely large, nationwide project to ensure rapid replacement/repair of field teams

Communications Specialist

  • Lead teams to deploy small, temporary, but still mission critical infrastructure in less than ideal environments

  • Worked in extremely high stress environments, selecting the best infrastructure to support the mission needs

  • Responsible for a team, ensuring they have the right training and experience to support the mission, and providing the training to fill their knowledge gaps, when needed

  • Worked with end users of all technical levels, while needing to communicate highly technical subjects

  • Supported end users and decision makers of all technical levels, and used their input to develop new goals for my team and new processes or procedures for the end users to facilitate their work

  • Created documentation for both long-term technical users, and short-term end users

Technical Skills Summary

Languages and Development Tools

  • Unix/Linux BASH scripting

  • Ansible

Operating Systems, Utilities and Virtualization Tools

  • Unix/Linux OS Platforms

  • Microsoft Windows

  • VMware vCenter, ESXi and vSAN

Networking Systems and Technologies

  • Cisco Nexus

  • Cisco Catalyst

  • Dell OS10

  • Brocade VDX