I am a customer focused, self-motivated problem solver with a decade of experience in the IT industry. I am currently working primarily as a deployment engineer, integrating custom built systems into customer environments. I also currently have responsibilities as a Lab Manager, and volunteer as a Communications Specialist.
PowerFlex Rack administration and troubleshooting
vSphere Administration
Linux Administration
Complex problem-solving
Excellent communication skills
Customer focused
Ability to influence others
Work well in a team environment
CI and HCI Deployments and Implementations
Create custom test plans for deployments
Perform customer knowledge transfer sessions based on customer experience and platform purchased
Managed infrastructure and networking for a large regional training and simulation lab (40+ racks)
Responsible for system upgrades
Worked with SMEs to integrate new products into the existing lab ecosystem
Worked with global team to strategize equipment life cycle to meet business needs
Wrote and updated technical documentation on the architecture and administration tasks of the lab environment
Supported world wide users
Advanced troubleshooting and repair of vendor specific systems
Troubleshoot and administered vendor specific dial home
Work internally with adjacent teams to best serve my customers
Managed spare servers for extremely large, nationwide project to ensure rapid replacement/repair of field teams
Lead teams to deploy small, temporary, but still mission critical infrastructure in less than ideal environments
Worked in extremely high stress environments, selecting the best infrastructure to support the mission needs
Responsible for a team, ensuring they have the right training and experience to support the mission, and providing the training to fill their knowledge gaps, when needed
Worked with end users of all technical levels, while needing to communicate highly technical subjects
Supported end users and decision makers of all technical levels, and used their input to develop new goals for my team and new processes or procedures for the end users to facilitate their work
Created documentation for both long-term technical users, and short-term end users
Unix/Linux BASH scripting
Ansible
Unix/Linux OS Platforms
Microsoft Windows
VMware vCenter, ESXi and vSAN
Cisco Nexus
Cisco Catalyst
Dell OS10
Brocade VDX